Rev. Proc. 2011-53

Rev. Proc. 2011-53
in: Rev. Proc. 2011-53

Rev. Proc. 2011-53

SECTION 1. PURPOSE

This revenue procedure prescribes the loss payment patterns and discount factors for the 2011 accident year. These factors will be used for computing discounted unpaid losses under § 846 of the Internal Revenue Code. See Rev. Proc. 2008-10, 2008-1 C.B. 290, for background concerning the loss payment patterns and application of the discount factors.

SECTION 2. SCOPE

This revenue procedure applies to any taxpayer that is required to discount its unpaid losses under § 846 for a line of business using discount factors published by the Secretary.

SECTION 3. TABLES OF DISCOUNT FACTORS

.01 The following tables present separately for each line of business the discount factors under § 846 for accident year 2011. All the discount factors presented in this section were determined using the applicable interest rate under § 846(c) for 2011, which is 3.46 percent, and by assuming all loss payments occur in the middle of the calendar year.

.02 If the groupings of individual lines of business on the annual statement change, taxpayers must discount the unpaid losses on the affected lines of business in accordance with the discounting patterns that would have applied to those unpaid losses based on their classification on the 2005 annual statement. See Rev. Proc. 2008-10, section 2, for additional background on discounting under § 846 and the use of the Secretary’s tables.

.03 Section V of Notice 88-100, 1988-2 C.B. 439, sets forth a composite method for computing discounted unpaid losses for accident years that are not separately reported on the annual statement. The tables separately provide discount factors for taxpayers who elect to use the composite method of section V of Notice 88-100. See Rev. Proc. 2002-74, 2002-2 C.B. 980.

.04 Tables.

Tables of Factors to be Used to Discount Unpaid Losses Incurred in Accident Year 2011
(Interest rate: 3.46 percent)
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Lines of Business
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Accident and Health (Other Than Disability Income or Credit Disability Insurance)
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Taxpayers that do not use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the 2011 and later taxable years.
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount all unpaid losses in this line of business that are outstanding at the end of the 2011 taxable year.
Auto Physical Damage
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201189.409689.409610.590410.396498.1685
201299.684810.27520.31520.304796.6697
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2013 and later years0.15760.15760.154998.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2013 taxable year.
Commercial Auto/Truck Liability/Medical
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201123.671823.671876.328271.031993.0611
201247.542523.870852.457549.209493.8082
201366.684719.142133.315331.441694.3756
201481.510514.825818.489517.449394.3741
201590.05488.54439.94529.362294.1377
201694.73114.67635.26894.929793.5605
201797.06022.32922.93982.731192.9015
201898.11741.05721.88261.750292.9713
201998.86920.75181.13081.046192.5132
202099.11600.24670.88400.831394.0394
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20210.24670.63730.609295.5812
20220.24670.39060.379397.1026
2023 and later years0.24670.14390.141498.3136
Taxpayers that use the composite method of Notice 88-100 should use 96.2951 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Composite
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201134.700434.700465.299660.080092.0067
201258.607623.907241.392437.841591.4214
201371.760813.153228.239225.772091.2632
201481.49879.737918.501316.758890.5816
201587.84886.350112.151210.879789.5353
201691.42263.57398.57747.620988.8491
201793.40571.98316.59435.867588.9785
201894.22800.82225.77205.234190.6813
201995.48751.25954.51254.134191.6149
202096.35600.86853.64403.393793.1328
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20210.86852.77542.627794.6779
20220.86851.90691.835296.2404
20230.86851.03831.015297.7760
2024 and later years0.86850.16980.166998.3136
Taxpayers that use the composite method of Notice 88-100 should use 95.6434 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Fidelity/Surety
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201125.232825.232874.767271.609495.7765
201261.102535.869838.897537.602096.6697
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2013 and later years19.448719.448719.120798.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2013 taxable year.
Financial Guaranty/Mortgage Guaranty
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
20117.78247.782492.217688.816096.3114
201262.139054.356537.861036.600196.6697
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2013 and later years18.930518.930518.611398.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2013 taxable year.
International (Composite)
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201134.700434.700465.299660.080092.0067
201258.607623.907241.392437.841591.4214
201371.760813.153228.239225.772091.2632
201481.49879.737918.501316.758890.5816
201587.84886.350112.151210.879789.5353
201691.42263.57398.57747.620988.8491
201793.40571.98316.59435.867588.9785
201894.22800.82225.77205.234190.6813
201995.48751.25954.51254.134191.6149
202096.35600.86853.64403.393793.1328
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20210.86852.77542.627794.6779
20220.86851.90691.835296.2404
20230.86851.03831.015297.7760
2024 and later years0.86850.16980.166998.3136
Taxpayers that use the composite method of Notice 88-100 should use 95.6434 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Medical Malpractice — Claims-Made
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
20114.94254.942595.057586.379790.8709
201219.936914.994480.063174.116892.5729
201344.348924.412055.651151.850493.1706
201464.837420.488535.162632.804693.2939
201580.253015.415619.747018.259692.4675
201685.79075.537714.209313.258693.3097
201791.27225.48158.72788.141993.2867
201893.33142.05936.66866.329094.9084
201996.12572.79423.87433.705895.6514
202097.65381.52812.34622.279897.1671
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2021 and later years1.52810.81820.804498.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Medical Malpractice — Occurrence
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
20111.58781.587898.412284.272885.6325
20124.47202.884295.528084.255088.1992
201317.773813.301882.226273.640289.5581
201435.881418.107664.118657.770090.0986
201552.944717.063347.055342.412890.1340
201668.434815.490131.565228.124589.0998
201779.561611.126820.438417.779986.9929
201885.81986.258214.180212.029684.8338
201990.12674.30699.87338.065081.6854
202090.37010.24349.62998.096584.0769
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20210.24349.38658.129186.6041
20220.24349.14318.162889.2781
20230.24348.89988.197792.1115
20240.24348.65648.233895.1182
2025 and later years0.24348.41308.271198.3136
Taxpayers that use the composite method of Notice 88-100 should use 91.4625 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Miscellaneous Casualty
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201172.906472.906427.093626.323797.1587
201293.583620.67716.41646.202896.6697
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2013 and later years3.20823.20823.154198.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2013 taxable year.
Multiple Peril Lines (Homeowners/Farmowners, Commercial Multiple Peril, and Special Liability (Ocean Marine, Aircraft (All Perils), Boiler and Machinery))
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201152.588052.588047.412044.679894.2372
201280.044927.457019.955118.297891.6948
201386.16256.117513.837512.708491.8401
201490.74524.58279.25488.486891.7013
201593.90063.15556.09945.570991.3350
201695.76131.86074.23873.871091.3257
201796.87551.11413.12452.871791.9076
201897.67150.79602.32852.161492.8219
201998.03290.36151.96711.868594.9895
202098.68100.64811.31901.274096.5862
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20210.64810.67090.658898.2018
2022 and later years0.64810.02280.022498.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.2000 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Other (Including Credit)
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201167.952867.952832.047230.992896.7098
201289.460921.508110.539110.188196.6697
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2013 and later years5.26955.26955.180798.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2013 taxable year.
Other Liability — Claims-Made
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
20115.87965.879694.120484.691189.9817
201218.873512.993881.126574.404791.7144
201341.684022.810558.316053.777492.2171
201462.532220.848337.467834.432291.8982
201573.520710.988526.479324.446692.3234
201682.00368.482917.996416.664192.5965
201788.62796.624411.372110.502692.3548
201890.71072.08289.28938.747594.1680
201994.84394.13325.15614.846193.9880
202096.26891.42493.73113.564495.5308
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20211.42492.30622.238397.0573
2022 and later years1.42490.88120.866498.3136
Taxpayers that use the composite method of Notice 88-100 should use 97.3588 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Other Liability — Occurrence
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201113.659413.659486.340676.099988.1392
201224.838911.179575.161167.361689.6231
201341.779216.940358.220852.461590.1079
201458.499516.720341.500537.269689.8052
201569.519711.020330.480327.349989.7297
201677.75138.231622.248719.923489.5486
201784.22436.473015.775714.028788.9261
201883.2275\-0.996816.772515.528092.5801
201988.85245.624911.147610.343992.7903
202091.38522.53288.61488.125694.3207
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20212.53286.08205.830495.8639
20222.53283.54923.455997.3721
2023 and later years2.53281.01640.999298.3136
Taxpayers that use the composite method of Notice 88-100 should use 96.4881 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Private Passenger Auto Liability/Medical
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201142.610842.610857.389254.512294.9868
201271.582728.971928.417326.929594.7643
201384.694713.112015.305314.524394.8972
201492.35567.66107.64447.234594.6384
201596.23693.88123.76313.537093.9912
201697.92751.69072.07251.939793.5951
201798.77190.84441.22811.148093.4770
201899.26920.49730.73080.681893.3059
201999.50530.23610.49470.465394.0619
202099.64400.13870.35600.340495.6034
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20210.13870.21740.211197.1228
2022 and later years0.13870.07870.077498.3136
Taxpayers that use the composite method of Notice 88-100 should use 97.3953 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Products Liability — Claims-Made
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
20111.02591.025998.974185.699586.5878
201211.792710.766788.207377.713288.1029
201329.364217.571670.635862.529188.5234
201455.165525.801244.834538.448885.7572
201583.417128.251616.582911.043066.5925
201664.8933\-18.523835.106730.266686.2132
201782.334617.441417.665413.573376.8357
201886.39864.064013.60149.909272.8547
201976.3310\-10.067623.669020.492486.5791
202078.79102.460021.209018.699388.1666
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20212.460018.749016.844189.8398
20222.460016.289014.924791.6242
20232.460013.829012.938993.5633
20242.460011.369110.884495.7372
2025 and later years2.46008.90918.758898.3136
Taxpayers that use the composite method of Notice 88-100 should use 92.5254 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Products Liability — Occurrence
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
20115.04665.046694.953482.083986.4466
201213.69358.646986.306576.128888.2075
201328.254114.560671.745963.952589.1376
201441.308313.054258.691752.887290.1102
201559.369318.061040.630736.346389.4552
201673.071713.702426.928323.666487.8868
201774.66121.589525.338822.868590.2510
201878.98334.322121.016719.263691.6582
201986.12317.139813.876912.667891.2869
202088.69312.570011.306910.492092.7930
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20212.57008.73698.241094.3235
20222.57006.16695.912095.8667
20232.57003.59693.502597.3749
2024 and later years2.57001.02691.009698.3136
Taxpayers that use the composite method of Notice 88-100 should use 95.3617 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Reinsurance — Nonproportional Assumed Liability
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201112.945812.945887.054281.672893.8183
201260.179647.233839.820436.454791.5477
201380.822520.642919.177516.719087.1802
201484.94304.120515.057013.106387.0445
201585.66800.725014.332012.822389.4664
201680.0452\-5.622919.954818.985395.1412
201786.70136.656113.298712.871896.7903
201897.253310.55202.74672.584394.0847
201997.67210.41882.32792.247696.5528
202098.80781.13571.19221.170298.1580
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2021 and later years1.13570.05640.055598.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Reinsurance — Nonproportional Assumed Liability
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201132.591732.591767.408356.176683.3379
201233.39950.807866.600557.298786.0335
201335.49482.095364.505257.150088.5975
201444.03218.537355.967950.443790.1297
201564.829920.797935.170131.034488.2411
201666.43581.605933.564230.474890.7956
201777.809711.373822.190319.960389.9504
201882.44384.634117.556215.937390.7787
201984.19441.750715.805614.708193.0562
202087.92233.727912.077711.425194.5971
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20213.72798.34988.028696.1534
20223.72794.62194.514697.6776
2023 and later years3.72790.89400.879098.3136
Taxpayers that use the composite method of Notice 88-100 should use 96.7069 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Reinsurance — Nonproportional Assumed Financial Lines
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
20118.47838.478391.521783.816091.5804
201228.047519.569371.952566.811192.8545
201360.435132.387539.564936.179791.4438
201482.444822.009717.555215.044285.6967
201590.27207.82719.72807.603378.1590
201685.3168\-4.955114.683112.906587.9002
201788.37773.060811.622310.239788.1042
201889.99341.615710.00668.950789.4471
201981.6664\-8.326918.333617.730196.7084
202091.04919.38278.95098.799998.3136
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2021 and later years\-\-\-98.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.
Special Property (Fire, Allied Lines, Inland Marine, Earthquake, Glass, Burglary and Theft)
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201144.575644.575655.424453.827897.1193
201288.426341.850713.573713.121796.6697
Taxpayers that do not use the composite method of Notice 88-100 should use the following factor to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
2013 and later years6.78696.78696.672498.3136
Taxpayers that use the composite method of Notice 88-100 should use 98.3136 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2013 taxable year.
Workers’ Compensation
Tax YearEstimated Cumulative Losses Paid (%)Estimated Losses Paid Each Year (%)Unpaid Losses at Year End (%)Discounted Unpaid Losses at Year End (%)Discount Factors (%)
------------------
201119.041019.041080.959071.053987.7653
201240.244221.203259.755851.945486.9295
201357.149716.905542.850336.547285.2906
201467.860110.710432.139926.917783.7516
201575.53997.679724.460120.037581.9192
201680.11574.575819.884316.076680.8504
201782.18282.067217.817214.530281.5516
201884.40452.221715.595512.773181.9028
201985.51951.115014.480512.081083.4293
202086.28550.766113.714511.719885.4558
Taxpayers that do not use the composite method of Notice 88-100 should use the following factors to discount unpaid losses incurred in this line of business in the 2011 accident year and that are outstanding at the end of the tax year shown.
20210.766112.948411.346187.6256
20220.766112.182310.959589.9620
20230.766111.416310.559592.4949
20240.766110.650210.145695.2622
2025 and later years0.76619.88429.717598.3136
Taxpayers that use the composite method of Notice 88-100 should use 91.7432 percent to discount unpaid losses incurred in this line of business in 2011 and prior years and that are outstanding at the end of the 2021 taxable year.

DRAFTING INFORMATION

The principal author of this revenue procedure is Sarah E. Swan of the Office of Associate Chief Counsel (Financial Institutions & Products). For further information regarding this revenue procedure, contact Ms. Swan at (202) 622-8443 (not a toll-free call).

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